Customer satisfaction is our top priority. If for any reason you are not satisfied with an item you received we will exchange the item or issue a credit. We will only accept returns which have not been worn, damaged, altered, washed and are in original packaging within 30 days of purchase. Before returning any merchandise, you must call Caterwear at 1-800-272-3078 to obtain a return authorization number. No returns will be accepted without a return authorization number. Once the return authorization number is provided, all returns must be received by us within 10 days of such authorization and all return shipping costs are the responsibility of the shipper and are non-refundable. All returns are subject to a 15% restocking fee.